Returns & Exchanges

Due to the perishable nature of our confectionery products, Candy Warehouse cannot accept returns on food items to ensure the safety and health of all our customers. If your order arrived damaged or incorrect, please contact our support team within 48 hours of delivery for a resolution.

1

Inspect Your Delivery

Upon arrival, immediately check your package for any signs of heat damage or structural issues caused during transit.

2

Document Issues

Take clear photos of the damaged candy and the shipping label to help us expedite your claim with the carrier.

3

Contact Support

Email our customer service team with your order number and the photos of the affected items within 48 hours.

4

Receive Resolution

Our team will review your request and issue a store credit or a replacement for any qualified quality concerns.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing